Privacy Policy

Ride with Anand (“Ride with Anand,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy applies to the Ride with Anand mobile application, the web application available at https://anande-store.co.in/cab/app/ , and associated ride-booking and transportation services.

By creating an account, accessing the application, booking a ride, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Account and Profile Information

When you register, sign in, or update your profile, we may collect:

• Full name
• Mobile phone number
• Email address
• Profile photograph
• Password or authentication credentials in protected form
• Google account information when you choose Google sign-in
• Emergency contact information, where available
• Any other profile information you voluntarily provide

Location and Ride Information

To provide ride-booking services, the application may collect or process:

• Pickup and destination locations
• Approximate or precise device location, after permission is granted
• Route, distance, estimated travel time, and fare information
• Ride date and time
• Booking status and cancellation information
• Driver and vehicle details connected with a booking
• Ride history, ratings, reviews, and support reports

Location information may be collected while you use a location-based feature. Background location will be collected only if the application specifically provides such a feature, clearly informs you, and obtains the permission required by Android and applicable law.

Payment and Transaction Information

Depending on the payment method selected, we may process:

• Payment method, such as cash or online payment
• Fare, discounts, taxes, refunds, and transaction status
• Payment reference or transaction identifier
• Billing and receipt information

Complete card, banking, UPI PIN, CVV, or other sensitive payment credentials are generally handled by the selected bank or payment service provider and should not be stored by Ride with Anand.

Communications and Support

We may collect information contained in:

• Customer-support requests
• Complaints and safety reports
• Calls, messages, or emails sent to us
• Feedback, reviews, and survey responses
• Files, images, or documents voluntarily submitted for support

Device and Technical Information

The application or integrated service providers may automatically process:

• Device model, operating system, and application version
• IP address and network information
• Device language and time zone
• Browser or Android WebView information
• Notification token and device identifiers
• Application interactions and feature usage
• Crash reports, logs, diagnostics, and performance information
• Login dates, access times, and security events

2. Device Permissions

Location

Location permission may be used to detect your pickup point, display nearby services, calculate routes, estimate fares, and support ride tracking. You can change this permission from Android settings.

Camera and Photos

Camera or photo access may be requested when you choose to upload a profile image, identity document, ride-related evidence, or support attachment.

Microphone

Microphone access may be requested only when you use a feature involving voice input, audio recording, or a web-based calling function.

Notifications

Notification permission may be used to send booking confirmations, driver assignment updates, ride-status alerts, payment information, safety messages, account alerts, and promotional communications where permitted.

Phone and External Applications

The application may open your phone dialler, messaging application, map service, email application, or another external application after you select a related link or action.

Files and Downloads

File access may be used when you deliberately select an attachment. Download functionality may save invoices, receipts, or other requested files to your device.

3. How We Use Information

We may use information to:

• Create, authenticate, secure, and manage user accounts
• Accept, arrange, manage, and complete ride bookings
• Identify pickup and destination locations
• Calculate routes, distances, estimated times, and fares
• Connect passengers with drivers or transportation providers
• Display booking, driver, vehicle, and ride-status information
• Process payments, refunds, receipts, and transaction records
• Send booking, safety, account, and service notifications
• Provide customer support and resolve complaints
• Investigate accidents, disputes, fraud, abuse, or safety incidents
• Improve application speed, reliability, design, and functionality
• Analyse service usage and diagnose technical issues
• Prevent unauthorised access and protect users
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications where consent or applicable law permits

4. Legal Grounds for Processing

Depending on the applicable law and the nature of the service, information may be processed because it is necessary to provide a requested service, fulfil an agreement, comply with a legal obligation, protect legitimate business and safety interests, or because you have provided consent.

5. How Information May Be Shared

Drivers and Transportation Providers

Information necessary to complete a booking may be shared with the assigned driver or transportation provider. This may include your name, pickup and destination locations, phone contact function, booking instructions, and other ride-related information.

Passengers

When applicable, passengers may receive limited driver and vehicle information, including the driver’s name, vehicle details, contact function, and ride status.

Service Providers

Information may be processed by providers supporting hosting, maps, location services, authentication, cloud storage, notifications, analytics, crash reporting, communications, payment processing, fraud prevention, and customer support.

Legal and Safety Reasons

We may disclose information where reasonably necessary to comply with law, respond to a lawful request, investigate fraud or safety incidents, resolve disputes, enforce agreements, or protect users, drivers, Ride with Anand, or members of the public.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.

6. Google, Firebase, Maps, and Other Services

The application may use third-party services such as Google sign-in, Google Maps or another mapping provider, Firebase Cloud Messaging, Firebase Analytics, Firebase Crashlytics, hosting providers, and payment gateways.

These providers may process device identifiers, location requests, authentication information, notification tokens, app activity, diagnostics, payment references, or other information required to provide their services. Their handling of information is also governed by their own privacy terms.

7. Advertising and Promotional Communications

The application may display advertisements or promotional messages. If an advertising service is enabled, it may process advertising identifiers, device information, IP address, approximate location derived from the IP address, app interactions, diagnostics, and advertisement interactions.

You may control certain advertising choices through your Google account, Android settings, or an available consent mechanism. You may also disable non-essential application notifications through Android settings.

8. Cookies and WebView Storage

Because Ride with Anand may display web content using Android WebView, cookies, session storage, cache, and local storage may be used to maintain login sessions, remember settings, support navigation, protect accounts, and improve performance.

Clearing the application’s storage or browser data may sign you out and remove locally saved preferences.

9. Data Security

We use reasonable administrative, organisational, and technical safeguards designed to protect information. These may include HTTPS connections, access controls, authentication mechanisms, server security measures, backups, monitoring, and software maintenance.

No electronic transmission or storage system can be guaranteed to be completely secure. Users should keep passwords, OTPs, and payment credentials confidential and report suspicious account activity promptly.

10. Data Retention

Information is retained only for as long as reasonably required to provide services, maintain accounts, preserve ride and payment records, support safety investigations, prevent fraud, resolve disputes, and comply with legal, tax, accounting, or regulatory requirements.

When information is no longer required, it may be deleted, anonymised, or securely archived as permitted by law.

11. Account and Data Deletion

You may request deletion of your account and eligible associated personal information through an in-app account-deletion option, where available, or by contacting Ride with Anand using the details in the Contact Us section.

A deletion request should include:

• Your full name
• Your registered phone number or email address
• A clear request to delete your account and associated information

We may verify your identity before processing the request. Some information may be retained where necessary for legal compliance, payment records, fraud prevention, safety investigations, dispute resolution, or enforcement of agreements.

12. Your Rights and Choices

Subject to applicable law, you may request to:

• Access personal information associated with your account
• Correct inaccurate or incomplete information
• Delete eligible information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Disable promotional notifications
• Receive information about how your data is handled

Device permissions can generally be managed from: Android Settings → Apps → Ride with Anand → Permissions. Disabling a required permission may prevent some features from working.

13. Children’s Privacy

Ride with Anand is not intended for children under the age of 13, and children should not independently create accounts or book transportation. We do not knowingly collect personal information from children under 13.

A parent or guardian who believes a child has provided personal information may contact us to request appropriate action.

14. Third-Party Links

The application may contain links to maps, payment services, websites, social-media platforms, or other third-party services. Ride with Anand does not control the privacy, content, or security practices of independent third parties. Please review their privacy policies before providing information.

15. International and Cross-Border Processing

Information may be stored or processed on servers located outside your state or country. Where applicable, reasonable measures will be used to handle information consistently with this Privacy Policy and relevant law.

16. Changes to This Privacy Policy

We may update this Privacy Policy when services, technology, legal requirements, or information-handling practices change. The revised policy will be published with an updated “Last Updated” date. Material changes may also be communicated through the application or another appropriate method.

17. Contact Us

By using Ride with Anand, you acknowledge that you have read and understood this Privacy Policy.

Back to Top